[ShopeePay] Senior Associate, Product Management (SEasy)

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Department Product Management LevelExperienced (Individual Contributor) LocationVietnam - Ho Chi Minh City

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

About the Team: The SeaMoney team in Vietnam enables and drives innovations by providing a range of new financial products and services to individuals and SMEs across the country. SEasy Cho Vay Nguoi Ban and SEasy Vay Tieu Dung are our digital financing solutions for Shopee sellers and Shopee buyers in Vietnam – to give them more financial freedom and flexibility to meet their needs. Through a fast and easy activation, approval, and disbursement process, SEasy Cho Vay Nguoi Ban and SEasy Vay Tieu Dung offer seller and buyer quick and flexible cash financing options when they need it. Being a team member of the Credit Product Management team in Vietnam, youll have chances to demonstrate product success for VN markets by doing various kinds of tasks, working with internal and external stakeholders, including banks & financial institutions. Job Description: Product Feature Development Management:

• Incharge of the process of ideating, planning, designing, developing, and implementing new features or enhancements for SPayLater.
• Work closely with business department to gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas to grow market share
• Work with Bank external partners to integrate new services for our financial product
• Coordinate with Regional Product & Engineering team to initiate, discuss, review and release new features

Product Feature Release Management:

• Incharge of the process of releasing new features while ensuring they undergo thorough UAT/Live testing to maintain product quality
• Incharge of the strategic planning and execution of releasing new features to users in a phased and controlled manner.
• Work closely and provide training to internal teams for new features/product release

Product Feature Support & Enhancement

• Incharge of the process of providing assistance, troubleshooting issue, and guidance to users who are utilizing new or existing features of a product
• Act as a specialist for the product troubleshoot issues, define product logic, Standard Operating Procedure, etc.

Requirements:

• At least 3-4 year experience as Product Manager or Product Owner or IT Business Analyst
• Have Technical background with understanding and/or hands-on experience in software development, specially API Integration projects,...
• Proven ability to develop product and effectively communicate recommendations to management
• Able to effectively communicate complex business or technical information in English
• Good collaboration skill to work with cross functional teams
• Bachelor’s Degree in Information Technology, Computer Science or relevant field is a plus
• Fintech/Credit/Cash Loan/E-commerce companies is a plus, with knowledge/experience in credit, banking, transaction & orders processing
• Have problem-solving mindset, critical thinking and willingness to roll up one’s sleeves to get the job done